1. Introduction
At Anushree Ayurveda, customer satisfaction is our priority. We strive to provide high-quality Ayurvedic products and ensure a smooth shopping experience. However, if you are not completely satisfied with your purchase, we offer a flexible return and refund policy. Please read the details carefully to understand the conditions and procedures for returns and refunds.

2. Eligibility for Returns
We accept returns under the following conditions:

• The product must be unused, unopened, and in its original packaging.
• Returns must be initiated within 7 days of receiving the product.
• The product should not be damaged or tampered with.
• Perishable or consumable products such as herbal medicines and supplements may not be eligible for returns unless there is a defect or wrong product delivered.
• Products purchased under promotional discounts, clearance sales, or special offers may not be eligible for returns.

3. Return Process
To initiate a return, please follow these steps:

1. Contact Our Support Team: Email us at [Your Email] or call our customer support at [Your Phone Number] within 7 days of receiving your order.
2. Provide Order Details: Share your order number, reason for return, and supporting images (if applicable) of the product.
3. Approval & Return Shipping: Once your return request is approved, we will provide the return shipping address. Customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Package & Dispatch: Securely pack the product and send it back using a reliable courier service with a tracking number.
5. Inspection & Confirmation: Upon receiving the returned product, our team will inspect it and confirm whether it meets the return eligibility criteria.

4. Refund Policy

• Refunds are processed only for eligible returns that meet our conditions.
• The refund amount will be credited to the original payment method within 7-10 business days after return approval.
• If the payment was made via cash on delivery (COD), refunds will be provided as store credit or a bank transfer (after verification).
• Shipping charges, if any, are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product delivered).
• Partial refunds may be applicable if the product is returned in a slightly used or damaged condition (determined case-by-case).

5. Exchange Policy

• Exchanges are possible only for defective or damaged items.
• If you receive a defective product, contact us within 48 hours of delivery with clear images of the issue.
• Upon approval, we will ship a replacement product at no additional cost.

6. Cancellations

• Orders can be canceled within 24 hours of placing the order or before dispatch.
• To cancel an order, contact our support team immediately.
• If the order has already been shipped, cancellation requests will not be accepted, and customers must follow the return process.

7. Non-Returnable Items
Certain products are not eligible for returns or refunds, including:

• Opened or used products.
• Items without original packaging or missing accessories.
• Gift cards, promotional items, or free samples.
• Personal care items such as oils, creams, or powders unless defective.

8. Late or Missing Refunds

• If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider.
• If the issue persists, contact us at [Your Email] for further assistance.

9. Disputes & Resolution

• If there is any dispute regarding returns or refunds, we encourage customers to reach out to us for a resolution.
• Our team is committed to handling concerns fairly and efficiently.

10. Contact Us
For any queries regarding returns and refunds, please contact us at: 📧 Email: Support@anushreeayureda.com
📞 Phone: +91 7289 989 880
📍 Address: Office No. 1140, 1st Floor, Gali No 16, Near Bajaja Showroom, Rithala, Delhi – 110085.

We appreciate your trust in Anushree Ayurveda and look forward to serving you with the best Ayurvedic solutions!